SHIPPING ZONE

We offer worldwide shipping..

ESTIMATE TIME OF ARRIVAL

When processing your order, the estimated time of arrival depends on two factors:

Handling time:

The time between placing your order and when it is prepared for shipment (handed over to the carrier) typically ranges from 2 to 4 business days. Specific processing times may vary depending on the product type, which you can find outlined below.

  • Apparel (T-Shirt, Hoodie, Ladies T-shirt...etc): 2-4 business days
  • Mugs: 1-3 business days

Transit Time:

For U.S. orders, we work with several carriers depending on the delivery location, with primary partners including DHL eCommerce, USPS, and UPS. Most packages are handed off to USPS for final delivery, with an average transit time of 5–7 business days.

For international orders, packages are shipped via DHL eCommerce and transferred to the local postal service in the destination country. The average shipping time for international deliveries is 20–25 business days.

NOTE:

  • Customers acknowledge and agree that all delivery times are estimates and may vary under certain circumstances.
  • Orders will only be processed with a complete and valid shipping address. Incomplete or incorrect addresses may cause delays in processing. We strongly recommend double-checking your shipping information at checkout.
  • All shipments include a tracking link, allowing you to easily monitor the status of your delivery.

SHIPPING RATE

The shipping fee for the first item is $4.99. An additional charge of $2.50 will apply for each item beyond the first in an order with two or more items.

INVALID SHIPPING ADDRESS

The shipping address provided at checkout will be verified using USPS address validation data before processing your order. If the address is found to be invalid or missing information, your order will be placed on hold until we receive confirmation from you. We reserve the right to cancel the order if no response is received within a reasonable timeframe. Should there be any issues with your shipping address, we will contact you via the email address provided in your order confirmation.

Please ensure all delivery information is accurate and double-check your details at checkout.

Packages cannot be delivered to invalid addresses and will be returned to us. In such cases, we do not offer a re-shipping option, as payments are processed as one-time transactions, and we do not retain your payment information to issue additional charges.

SHIPMENT DELAYS

Our company is committed to delivering your items as quickly as possible. However, unforeseen circumstances may occasionally cause delays. We sincerely apologize for any inconvenience and appreciate your understanding.

  • Supplier or carrier delays: Unexpected issues with our suppliers or shipping partners may affect delivery times.

  • Holiday shipping delays: During peak seasons and holidays, shipments may take longer than usual.

  • Customs clearance delays: For international orders, customs inspections may cause additional delays beyond our control.

ITEM NOT RECEIVE

If the estimated delivery timeframe has passed and you have not yet received your order, please follow these steps:

  • Check your shipment status using the tracking link we provided.

  • If the tracking shows "Delivered", please check your mailbox, doorstep, and any other locations where the carrier may have left your package.

  • If you still cannot locate your package, contact the shipping carrier directly to file a claim.

  • If the tracking shows "In Transit", please wait an additional 2–3 days as occasional delays may occur.

  • If you missed the delivery, reach out to the carrier to arrange for pickup or reschedule delivery.

If your parcel has not been delivered within the following timeframes, you are eligible to request a refund or replacement:

  • U.S. orders: More than 20 days since the shipping date.

  • International orders: More than 35 days since the shipping date.

 

Lutatru LLC

Address: 30 N Gould St Ste N Sheridan, Wy 82801

Email: [email protected]

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